U.S. Customs NATO - Status of Forces Agreement (SOFA) Office
Requests for In-Loco-Parentis: the in-loco-parentis program grants limited customs & tax-free privileges to purchase items for children's needs in U.S. sales facilities in Germany when (both) parents are deployed in support of peace-keeping or security operations.
Requests for domestic Child Care Provider authorizations: The Child Care Provider program grants limited customs & tax-free privileges to purchase items for authorized children's needs in U.S. sales facilities in Germany.
Requests for events/special events (i.e. donation drives, charity funds).
Requests for special circumstance Status of Forces retentions.
Requests for limited privileges for Foreign Liaison Personnel. Personnel who cannot access https://aepubs.army.mil/ to obtain the respective policy memo or any other regulations or forms should contact the NATO-SOFA office.
For other requests for exceptions to policy (i.e. hardship situations due to medical incapacitation, disposal of tax free items due to base closure, .. etc.) contact the NATO-SOFA office.
You can also download the regulation here: AER 550-175 & USAFE Instruction 51-702 (U.S. Forces Customs Controls in Germany.)
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Customs Services & Enforcement